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Login Help for The Australian Directory of Philanthropy Online
I've forgotten my username and/or password
Subscriber usernames and passwords are managed manually through the Philanthropy Australia office. If you have forgotten your login details, contact us either via phone (during office hours) or email and we will refresh you as soon as possible.
Alternatively, you may follow the 'Forgotten password' link on the login page. This will send your login details to the email address you initially subscribed to the Directory with.
I'd like to change my password
Subscriber usernames and passwords are managed manually through the Philanthropy Australia office. If you would like to change your password, contact us either via phone (during office hours) or via email (with your preferred new password) and we will change it straight away.
Please note that each organisation has one username and password. If you are changing your password, please notify other staff members who use the organisation's login details.
I am having difficulties logging in
I am returned to the login page with an 'Incorrect username/password' message
Contact the Philanthropy Australia office to ascertain whether you are using the correct login details, or whether your Subscription is still valid.
The system is not allowing me to login
If you are:
- Unable to stay logged in
- Returned to the login page after entering your details, with no error message
Please try the following options:
Make sure cookies are enabled on your browser
Many websites send your computer very small files called 'cookies' so that they can identify you the next time you visit. When you return to a site that has sent a cookie, the site retrieves the cookie, identifies you, and personalizes the webpages you see. If you do not have cookies enabled, the Philanthropy Australia site will not be able to recognise that you are logged in, and you will not have access.
Select your browser from the list below to find out how to enable cookies:
Try clearing out your cookies
Existing cookies on your computer may be preventing the cookies that recognise you are logged in from being downloaded. Try cleaning out your cookies (or 'cache') to allow these new cookies to function correctly. See the links immediately above for instructions.
Check the date on your computer calendar
For security reasons, the website login system is set to provide each user a 'timing out' function: if you login and fail to 'log out', after a certain time of inactivity, the system will automatically log you out.
In order to record how long you have been inactive, the system reads the date and time when you log in to the website. If your computer calendar is incorrect - set earlier than the actual date - the system will have difficulty correctly carrying out the 'time out' function. In other words, as soon as you log in, the system will read your computer date as long in the past, and automatically log you out.
To fix this problem, you will need to correct the date on your computer calendar. If you are using Windows, you will see the current time displayed in the bottom right corner of your screen. Double-clicking on the time ought to bring up the computer calendar. Correct the date, and click OK.
If you receive a message about priveleges when attempting to open the calendar, contact your IT administrator
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