Donor Services and Grants Coordinator

Friday, 31 Mar 2023

Are you an administration whiz looking to use your skills at a purpose-driven organisation? Join the team at ACF and help create a fairer and more sustainable Australia.


Australian Communities Foundation (ACF) is a non-profit, intermediary foundation working with hundreds of everyday philanthropists to support structured giving, address social issues, and create positive, community-led change.

We are currently home to more than 470 funds and foundations led by families, individuals, giving groups, and corporate/NFP organisations across Australia. In 25 years, we have grown into one of Australia’s largest community foundations with a unique national focus.

Each year, we disburse more than 1,000 grants totalling more than $20 million. We foster a supportive, collaborative, values-led, and flexible team environment. You will have the opportunity to be involved in projects that make a meaningful difference to people and planet. We believe in a fairer Australia – one where social, environmental and cultural justice is the norm – and if you want to join our team, you should too!


The Donor Services and Grants Coordinator reports to the Relationship Manager and supports the work of the Philanthropic Services and Finance and Operations teams. This role is responsible for implementing strong and efficient back-end processes and delivering high-quality front-of-house servicing to the ACF community, as well as assisting with administrative tasks across the Foundation.

The role is responsible for various core business processes, including the opening and closing of funds, detailed data entry and reporting, receipt and triage of enquiries, and support with office management and basic accounting tasks.

Full-time (negotiable). Melbourne (preferred) with flexible/remote working supported. Head office in East Melbourne.


  • Passionate. You enjoy using your skills and expertise to make society and the world a better place. You understand that everyone can contribute to creating a fairer and more sustainable Australia and you are keen to play your part.
  • Can-do attitude. You are passionate about supporting your team in a multitude of ways, as well as ensuring all engagements external stakeholders have with the organisation are seamless and positive.
  • Administration whiz. You are a well-organised and efficient administrator and diligent driver of processes. You understand systems and the importance of a strong administrative backbone for a healthy organisation.
  • Attention to detail. You have a sharp eye and understand it’s important to get the details right.
  • Problem-solver. You enjoy and thrive on helping solve problems for internal and external stakeholders.
  • Strong interpersonal skills. A great communicator, you are confident engaging with donors, as well as individuals at all levels of authority within and outside of the organisation.
  • Values-aligned. You are committed to building strong relationships with your team and those you work to support. You are aligned with ACF’s values and bring a respectful, can-do approach to your work.

APPLY NOW if you are passionate about using your data entry and administration background to contribute to a fairer and more sustainable Australia. Applicants should be strongly aligned with ACF’s values: Inclusion, Agency, Courage, and Fairness.

You can download the position description here.


  • Ability to work independently, soliciting guidance and direction from relevant members of the team when required
  • Ability to multi-task, manage time, set priorities, and meet deadlines
  • Strong administrative skills
  • Strong interpersonal and customer service skills and confident, can-do attitude when interacting with internal and external stakeholders
  • Strong written and verbal communication skills
  • Ability to problem solve and think critically
  • Sound understanding of basic business processes as they relate to CRM database management and general administration
  • Proficiency with the Microsoft Suite of programs (Word, Excel, Powerpoint etc.)
  • Ability to support others in a fast-paced and demanding but nurturing environment
  • Commitment to actively working as part of the Philanthropic Services and Finance and Operations teams
  • Commitment to embodying ACF organisational culture and values


Our work is purpose-driven. A career with us means contributing to a fairer and more sustainable Australia, and at times that can mean working hard. That’s why we prioritise wellbeing and flexibility for our team.

  • Flexible workplace: We understand that life is a balancing act, which is why we offer and enable flexible working arrangements for our team, including adaptation of working hours and a combination of working from home and the office.
  • Professional development: Our team is empowered to grow and shape not only the work we do, but also their own careers through professional development opportunities.
  • Support for mental wellbeing: All team members can access free and confidential short-term counselling through our Employee Assistance Program.
  • Community of Giving: Our East Melbourne co-working space houses a dozen likeminded philanthropic organisations who share a vision for funding and supporting social and environmental change in our region. Co-workers meet regularly for social events and lunches, and the space is dog friendly.
  • Staff Fund: It’s important to walk the talk, which is why we support our team to give to the causes they care about through the ACF Staff Fund, with donations matched by the ACF Board (pre-tax payroll giving available).
  • Generous leave: We make space for the other important parts of your life through parental leave, gifted leave days when capacity allows, and the option to purchase additional annual leave.
  • A vibrant and diverse team culture: We invest in building a positive team culture and invite our team to suggest new ideas to enable this further. We actively encourage feedback through our annual staff survey.

We’re proud to be Great Place to Work-Certified.


To submit your application, apply via Ethical Jobs here.

For general enquiries, please contact Madeleine Shea, Executive Assistant, at [email protected] using the subject line: Donor Services and Grants Coordinator enquiry via EthicalJobs.

For specific enquiries related to this role, please contact Thomas Lopez, Relationship Manager, on 03 9412 0412 or email [email protected]

ACF is proud to be an inclusive and equal-opportunity workplace. We support flexible work arrangements, and encourage applications from Aboriginal and Torres Strait Islander peoples, people identifying as LGBTQIA+, people from diverse cultural and linguistic backgrounds, and people with lived experience of disability.