Community & Marketing Coordinator

About the Role
The Community & Marketing Coordinator is a pivotal role that connects our not-for-profits (NFPs) and volunteer communities, delivering standout experiences, and learning from feedback to drive maximum impact. This role plays a key part in our goal to unlock $100M in value for NFPs by June 2028.

Reporting to the Head of Community, Corporate Partnerships and Communications, you’ll lead our 10xer Program, our core volunteer program. Your role will include managing the full lifecycle of our volunteers; recruiting and onboarding, coordinating delivery of the program with our Heads of Cities (lead volunteers) and supporting them to deliver flagship events. You’ll also be the first point of contact for our NFPs, and working with the Head of CCC to create new initiatives that foster connection between our NFPs and our volunteer community, unlocking additional value. You will drive continuous improvement in program delivery by managing our community-level data collection through participatory measurement and support sharing of these findings internally and externally. Working in close collaboration with our Head of Venture Philanthropy, you will build systems and processes to visualise the health of the community.

This is a hands-on, highly collaborative role that blends community building, volunteer management, event delivery, operational execution, social media and marketing. It will suit someone who likes variety, and wants to grow quickly by working in a small team where your contributions make a difference.

If you’re a natural connector, enjoy optimising processes, have an understanding of social media marketing, and are looking for purpose in your day to day work – we’d love to hear from you.

About 10×10
10×10 builds the networks that back innovative not-for-profits (NFPs) taking on Australia’s toughest social challenges. We have two strategies for building high-impact networks;

Fuelling a thriving movement: We host flagship events that bring people together to be part of something bigger. A social movement where their time, connections, and capital can transform communities.

Building a funding ecosystem: We’re building a venture philanthropy funding ecosystem, where individuals, corporates and funders unlock new and better philanthropy. Together, we accelerate social change, scaling the ideas of innovative NFPs.

Through fuelling a thriving movement and building a funding ecosystem, our model turns every $1 invested into $10 of value created for NFPs and the people they support – and this impact is only set to grow. Our aim is to unlock $100M in value for NFPs by June 2028.

Over the last 12 years we’ve supported almost 500 organisations targeting all 17 of the UN Sustainable Development Goals, engaged 25k individuals in philanthropy and unlocked over $30M in funding for innovative not-for-profits.

Some of the NFPs in our community include Fighting Chance, OrangeSky Laundry, Consent Labs, Bandu and This Is A Conversation Starter (TIACS).

Why Join Us
10×10 is on a significant growth trajectory with strong momentum, and the ambition for nationally significant change in the way people find and support non-profits, akin to the early days of the venture capital ecosystem in Australia. The 10×10 team and Board have deep experience in finance and investment management, venture capital, philanthropy, not-for-profits, corporate, tech startups, and big tech. This is a unique opportunity to work at the intersection of these fields, and see the impact of your contributions each day.

Key Responsibilities

Community

• Support the Head of Community, Corporate Partnerships and Communications to deliver the Movement Pillar of our three year strategic plan, creating and delivering new initiatives that facilitate meaningful connections between NFPs and volunteers to unlock additional value.
• Lead our recruitment, onboarding and delivery of our 10xer Program and be their ongoing point of contact for our 10xers (our volunteers).
• Nurture the relationships with our NFPs as the first point of contact and ongoing liaison, ensuring that the needs of our NFP are met through the programs.
• Create and implement efficient systems that connect our 10xers with the needs of NFPs in our portfolio. Support the development of new products and initiatives that improve community experience and generate maximum impact.
• Support the creation of tools (dashboards, reports, visualisations) to monitor the health of the community and share our impact stories externally.

Event Management

• Steer the execution of energising events that raise funds and awareness for not-for-profits, by collaborating with our 10xers and guiding them to ensure successful execution.

• Oversee logistical elements such as securing in-kind event venues and building relationships with event suppliers, finding opportunities for in-kind partnerships.
• Provide event support for both community and corporate events, including preparing pitch decks and event collateral, on the day support, managing post-event reporting and post-event communication with NFPs and volunteers.
• Manage quantitative and qualitative data collection processes and drive continuous improvement, to track outcomes and better understand the impact of our events, community activities and programs.
• Ensure high quality program and event data is recorded at key intervals, making use of tools Airtable and Zapier.

Social Media & Marketing

• Design and create 10×10’s social media calendar across all channels including Instagram, LinkedIn and Facebook.
• Collaborate with our freelance copywriter to create engaging visual and short-form video content.
• Support the Head of CCC to deliver end to end communications campaigns across paid and owned media.
• Monitor social media conversations, identify opportunities and escalate potential risks where required.
• Analyse social media performance and use insights to optimise content and engagement.

What we’re looking for:

• Proven experience in community management/volunteer management, event delivery, or social media coordination.
• Excellent at building relationships, leading and influencing people to complete collective tasks. Bonus for experience leading volunteer networks.
• Confidence in managing event logistics, scheduling, promotion and evaluation.
• Strong content creation ability with experience managing and delivering content across platforms such as Instagram, LinkedIn and Facebook.
• An understanding of social media trends, audience behaviour and analytics, with the ability to translate insights into engaging content.
• Strong project management skills with the ability to manage multiple initiatives simultaneously.
• Proficient at building efficient systems and processes and able to iterate as needed, making use of cloud tools such as Airtable, Zapier, Notion, Slack and GSuite.

This role will suit you if…

• You’re a self-starter who brings ideas to the table, and enjoys suggesting and implementing improvements.
• You’re a team player who prefers working in small teams because you know there is opportunity to grow your role. You value collaborating, can fill gaps where needed, and no task is too big or too small for you.
• Have a passion for social impact, innovation and early-stage startups, and grassroots community building.
• You are willing to travel domestically. This role will require travel to some of our events.
• You have experience working with NFPs, or in a startup/scale-up environment.
• You don’t need to have experience in every area, what we value most is a strong sense of ownership over your work, and the ability and desire to adapt, learn, and grow with your role.

Here’s what’s on offer:

• Contributing to make the world a better place through the work you do.
• Joining a small close-knit team that values the importance of connection, meaningful work, work-life balance, psychological well-being, and ongoing learning.
• A blend of in-office in Sydney and remote work options, with flexible working hours to accommodate your lifestyle. Our team usually comes into the office at Greenhouse Climate Tech Hub 3-4 days a week. Enjoy an early finish at 3 pm every Friday.
• Salary Packaging: Enjoy up to $15,900.00 of your base salary tax-free, along with up to $2650.00 for meal and entertainment expenses
• During the Christmas and New Year period, we provide 3-5 extra days of paid leave, allowing you to rest and enjoy time with your loved ones.
• Regular team volunteering days with NFPs in our community.
• Access to a professional development budget.
• Through the role, the opportunity to build a robust network across startup, venture capital, technology, investment, philanthropy and non-profit environments.