FAQs 

FOR ALL EVENT- AND REGISTRATION-BASED QUERIES, PLEASE CONTACT ICMS

ICMS is our professional conference organiser (PCO) and its team is responsible for all registrations.  All registration queries (issues/process/accommodation) should be directed to ICMS.

PHONE:  1300 792 466

EMAIL: PAConference2018@icms.com.au

 

I’M ONLY ABLE TO ATTEND ONE DAY OF THE CONFERENCE – IS THIS OKAY?

Yes, this is okay.  The conference is programmed and promoted as a two-day event and we recommend that, if possible, delegates attend both days to gain full benefit of the program – but we do understand that this may not be possible. The online registration process gives you the option to register for just one day if you fall into this category.

Alternatively, you may consider sharing your registration with one of your colleagues. 

 

CAN I SHARE/SPLIT MY REGISTRATION WITH ONE OF MY COLLEAGUES?

You sure can. Registrations can be shared – you may wish to consider this option if you are only able to attend one day of the conference. Please note that only one name badge is provided per registration and delegates are required to wear a valid name badge during the conference to be permitted entry.

 

CAN I REGISTER AND PAY FOR MORE THAN ONE DELEGATE AT A TIME?

Yes. On successful registration, you will be asked if you would like to register an additional delegate. If you select this option, you will return to the initial registration page and be able to add additional delegates’ names and details.

 

ARE THERE ANY GROUP DISCOUNTS AVAILABLE?

Yes! For the first time, we are offering a group discount for larger organisations – four registrations for the price of three! This 25% discount is a cost-effective option that supports whole-team attendance at the conference for collaborative learning and shared experiences.

This group discount is available online as part of the regular registration process.

Please note that this is discount offer is for organisations only i.e. all four delegates must be from the same organisation.

 

WHAT METHODS OF PAYMENT ARE ACCEPTED?

Our registration platform accepts all credit cards. Payment can also be made via Electronic Funds Transfer or cheque, and we are also able to generate an invoice if required.

You will be required to nominate your preferred method of payment as part of your registration. 

 

WHAT IS THE EARLY-BIRD PERIOD?

The early-bird period allows delegates to take advantage of reduced pricing. The early-bird period runs until Thursday 27 July 2018.

 

WHAT IS THE ON-SITE REGISTRATION COST AND WHY IS IT MORE EXPENSIVE THAN GENERAL REGISTRATION?

The on-site registration cost applies to all delegates who register to attend the conference on or after Friday 31 August.  This increased on-site registration cost accounts for additional administration required to include additional delegates at this late stage.

 

I MADE A MISTAKE AND/OR LEFT SOMETHING OUT IN MY REGISTRATION – CAN I CHANGE IT?

Yes. You will receive a confirmation email once your registration and payment has been finalised. This email includes all relevant registration details, as well as a ‘modify registration’ link. This link allows you to login to the registration portal with your email address and registration reference number and make changes to your existing registration, including dietary requirements and accommodation.

Please note that you will need your Registration Reference Number to access the portal. This number appears at the top of your confirmation email, just above your name.

 

HOW DO I ACCESS THE MEMBER TICKET RATE?

Philanthropy Australia Members are able to access the member rate in two ways:

1. Clicking the registration link via Philanthropy Weekly; or
2. Logging into the membership portal via the Philanthropy Australia website.         

Please note that to access the member rate, your organisation must be a current Philanthropy Australia Member at 1) time of registration; and 2) time of the conference (5-6 September 2018).

 

WHY ARE THERE JUST MEMBER AND NON-MEMBER RATES – WHY NO ASSOCIATE RATE IN 2018?

Philanthropy Australia’s new membership offering is live and will take full effect from Tuesday 1 May. Our new membership model is an inclusive one that gives members of our community the choice to select the package that suits their own philanthropic practice, engagement preferences and knowledge needs. Our new model offers five levels of membership, and all levels are entitled to the conference member rate.

 

I DON’T KNOW IF I SHOULD REGISTER AS A MEMBER OR AS GENERAL ADMISSION – CAN YOU PLEASE ADVISE ME?

Your current membership status and other details are easily accessible via our Membership Portal. Please login to the portal to check your current membership status.

The portal allows you to update your organisation’s details, including your primary contact, staff, areas of interest and much more. It also offers a password reset function if you cannot recall your password.

If you are unable to login to the portal and unable to reset your password, please call our office on 1300 511 500 for assistance.

 

I SUBCRIBE TO THE ONLINE DIRECTORY OF FUNDERS, ESSENTIALS FOR NOT FOR PROFITS AND/OR FREE EDITION OF PHILANTHROPY WEEKLY.  AM I ENTITLED TO THE DISCOUNTED MEMBER RATE?

Whilst you are still very much part of our community, subscriptions are not included in Philanthropy Australia’s membership so we are unable to offer you the discounted member rate.

The conference has been priced in such a way that joining as a Philanthropy Australia Member offsets the cost of attending, and then some!  We encourage you to join as a Philanthropy Australia Member to receive the discounted member conference rate and gain access to the benefits and value that your chosen level of membership offers.

We would love to chat to you about membership and what might be best for you and your organisation.  If you would like to learn more about Philanthropy Australia membership, please call our office on 1300 511 500 and we will put you in touch with your friendly state manager.

 

CANCELLATION POLICY

All cancellations must be advised in writing to the Conference Office. Cancellations received before Wednesday 1 August 2018 will receive a refund of registration fees less an administration charge of $350.00. Cancellations after this date will not be refunded.

 

ARE MEALS PROVIDED DURING THE CONFERENCE?

Yes – lunch is provided on both days of the conference, as is morning and afternoon tea. You will be able to advise us of any dietary requirements as part of your registration.

Professional development and learning opportunities

Philanthropy Australia conducts professional development, learning and networking events for funders, advisors and grant-seekers.

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